Heimdal MXDR
SOC-backed 24x7 managed detection, investigation and response across your estate.
"For organisations without a dedicated SOC needing continuous, expert detection and coordinated response across mixed estates."
24/7 SOC-backed detection, investigation and response across endpoints, network, email and cloud
Operational teams struggle to maintain continuous detection across distributed endpoints, networks, email systems and cloud workloads. Limited headcount and diverse tooling leave gaps that increase dwell time and complicate investigations.
Heimdal MXDR delivers a SOC-backed managed service that ingests telemetry across those domains, investigates alerts, and performs proactive threat hunting. The service coordinates containment and forensic data collection so internal teams can act on concise, prioritised findings.
The service is intended to reduce detection and response time by providing continuous monitoring, expert analysis and coordinated response actions across mixed estates.
Where Heimdal MXDR is used
Continuous estate monitoring: organisations use Heimdal MXDR to maintain 24x7 visibility across endpoints, network sensors, email gateways and cloud telemetry where in-house coverage is limited.
Investigation and containment: when alerts arise the service provides triage, contextual investigation and coordinated containment steps to reduce dwell time and limit impact.
Proactive threat hunting and forensics: teams leverage MXDR for extended threat hunting and to capture forensic artefacts needed to understand attacker behaviour and scope.
Fits within these solutions
Delivery & deployment
Suitable environments
Heimdal MXDR suits mid-market and larger organisations that run hybrid cloud and on-prem environments and need continuous detection across heterogeneous tooling. It fits estates with distributed or remote users where centralised in-house SOC capability is absent or limited.
The service is also appropriate for regulated sectors and organisations that prefer a vendor-backed SOC to supplement internal teams. It works alongside customer tooling and processes rather than replacing staff responsibilities for incident handling and regulatory reporting.
Benefits
Faster detection
Reduces time to detect threats through continuous monitoring and expert analysis.
Reduced dwell time
Quicker investigations and containment actions lower attacker dwell time in the estate.
Broader coverage
Extends detection across endpoints, network, email and cloud where internal tools are limited.
SOC expertise
Provides access to SOC analysts for investigation and threat-hunting without hiring a full team.
Coordinated response
Aligns containment and remediation steps so customer teams can act on clear guidance.
Improved forensics
Delivers collected forensic data to support root-cause analysis and recovery actions.
Capabilities
Continuous monitoring
Telemetry collection
Cross-domain correlation
Alert investigation
Threat hunting
Containment coordination
Forensic data capture
Applications
Fill SOC gaps
Organisations lacking an in-house SOC deploy MXDR to gain continuous analyst coverage.
Hybrid estate monitoring
Used where organisations operate a mix of cloud and on-prem workloads requiring unified visibility.
Multi-tool correlation
Consolidates signals from diverse security tools to improve detection quality and reduce noise.
Augment security staff
Augments small security teams with external analysts for investigations and hunting.
Outsource investigation
Engaged to perform alert triage, investigation and recommended containment actions.
Proactive threat hunting
Used to run regular hunts that surface stealthy or novel threats missed by automated rules.
How we help
Armstrong can assist with implementation, configuration and ongoing support for Heimdal MXDR. We often support integration with existing telemetry sources and the tuning of alerting and response playbooks. Armstrong may help hand over investigations, containment actions and forensic outputs to internal teams, and provide advice to organisations with distributed workforces or heterogeneous security tooling.
