DEX Manager Plus
Endpoint telemetry and remediation automation for digital employee experience management.
Relevant for distributed, hybrid and remote endpoint estates that need to diagnose device experience issues.
Identify and remediate endpoint experience issues
Endpoint slowdowns, long boot or logon times, resource pressure and application problems can be difficult to diagnose when the relevant signals are spread across devices and events. Feedback from end users adds useful context, but needs to be considered alongside device data.
DEX Manager Plus brings endpoint telemetry, feedback analysis, thresholds, alerts and benchmarking together. It groups related events, correlates activity in a device timeline and identifies contributing metrics. Root cause analysis and remediation automation help IT teams investigate degradation and apply appropriate fixes.
Where DEX Manager Plus is used
DEX Manager Plus is suited to investigating endpoint performance degradation, including resource pressure, slow boots and logons, and application issues. Teams can benchmark device performance to find outliers, use sentiment feedback alongside telemetry, and trace related events and changes during diagnosis. Silent scripts and workflow-based fixes support repeatable remediation for identified endpoint issues.
Fits within these solutions
Suitable environments
The product applies to endpoint devices in distributed, hybrid and remote work environments, including devices regardless of location. It provides endpoint experience telemetry and remediation automation within Endpoint Central; remote troubleshooting, self-service, updates and just-in-time access are Endpoint Central functions rather than DEX Manager Plus functions.
Benefits
Earlier Issue Detection
Thresholds, alerts and telemetry help teams identify endpoint degradation as it emerges.
Faster Diagnosis
Correlated events, changes and alerts provide context for investigating endpoint issues.
Clearer Device Outliers
Performance benchmarks help teams identify devices that require closer investigation.
Repeatable Fixes
Reusable scripts, collectors and workflows support consistent remediation of known issues.
Capabilities
Endpoint Telemetry
Monitors CPU, memory, disk, battery, GPU, boot and logon telemetry from endpoint devices.
User Feedback Analysis
Collects end-user feedback for sentiment analysis and experience scoring.
Performance Alerts
Applies custom thresholds and generates alerts when endpoint performance degrades.
Device Benchmarking
Benchmarks device performance to identify endpoints that differ from the wider estate.
Root Cause Analysis
Uses related events and telemetry to identify contributing metrics and affected components.
Remediation Automation
Deploys silent scripts and workflow-based fixes with reusable collectors and remediation workflows.
Common Use Cases
Boot and Logon Issues
Investigate slow endpoint startup and logon activity using device telemetry and alerts.
Resource Pressure
Identify CPU, memory, disk, battery or GPU conditions affecting device performance.
Device Outliers
Compare device performance to find endpoints that differ from established benchmarks.
Recurring Endpoint Fixes
Apply silent scripts or workflows to address identified endpoint issues at scale.
