DEX Manager Plus

Detect and remediate endpoint and application performance issues

Minor performance problems can remain hidden until they affect many users. Slow boots, unstable apps, resource spikes and network blips often only surface when multiple tickets arrive, delaying diagnosis and repair and increasing user disruption.

DEX Manager Plus collects real‑time endpoint and application telemetry, correlates events into device timelines and produces context for root‑cause analysis. It generates actionable alerts and supports scripted remediation so teams can detect issues earlier, trace causes faster and apply fixes at scale.

Where DEX Manager Plus is used

Use the product to detect degrading device or application performance before users are blocked. Monitor CPU, memory, disk, battery, GPU, boot/logon times and app stability to trigger alerts and identify outliers.

Use correlated device timelines and RCA to focus investigations on the true contributing factors. Then run remediation scripts or workflows to fix common faults and reduce tickets reaching the service desk.

Fits within these solutions

Application Performance Monitoring

Suitable environments

Suitable for organisations that need centralised, real‑time telemetry from endpoints and applications so IT can detect, diagnose and remediate performance issues. It fits estates where teams can collect endpoint data and execute remediation scripts against affected devices.

Benefits

Faster detection

Identify user‑impacting issues earlier using real‑time telemetry and thresholds.

Faster diagnosis

Reduce time to diagnose by using correlated device timelines and root‑cause analysis.

Quicker remediation

Resolve incidents faster by running remediation scripts and automated workflows at scale.

Reduced ticket volume

Lower the number of support tickets by fixing problems before users escalate them.

Improved visibility

Provide actionable insights into endpoint and application health across the estate.

Lower user impact

Minimise disruption from slowdowns, crashes and long logon times.

Capabilities

Telemetry collection

Collects real‑time metrics from endpoints across CPU, memory, disk, battery, GPU, boot/logon times, app stability and network.

Performance alerting

Detects performance degradation and generates alerts based on custom thresholds and telemetry signals.

Event correlation

Correlates related events into device timelines to show sequence and context for incidents.

Root‑cause analysis

Provides contextual insights that highlight contributing metrics and likely causes across hardware, software and network.

Remediation automation

Enables execution of remediation scripts and workflows to address issues like crashes, slow boots and resource spikes.

App performance

Monitors application stability and performance to identify app‑specific faults and their impact on users.

Real‑time visibility

Gives IT teams a single view of endpoint and application health for quicker decision making.

Applications

Proactive detection

Detect degrading performance before it causes broad user impact or ticket spikes.

Crash root cause

Trace application or system crashes to their contributing events for focused fixes.

Automate common fixes

Apply scripts and workflows to remediate frequent faults without manual intervention.

Fleet health

Monitor device health metrics to spot failing components or degrading hardware before failures.

Reduce helpdesk load

Cut routine tickets by resolving issues before they reach the service desk.

App troubleshooting

Investigate application performance problems using correlated telemetry to prioritise fixes.