Remote Access Plus
Remote access for technicians to troubleshoot Windows, macOS and Linux.
"For IT teams needing on-demand remote troubleshooting across mixed Windows, macOS and Linux estates."
Access and control endpoints remotely
IT teams must support desktops, laptops and servers that are distributed across locations and running different operating systems. Physical access is often slow or impractical, which delays fixes and routine maintenance.
Remote Access Plus gives technicians direct remote access and control of Windows, macOS and Linux endpoints and servers. It enables file transfer, remote command execution, screen sharing and system diagnostics so technicians can diagnose and resolve issues without being physically present.
Where Remote Access Plus is used
Use Remote Access Plus for remote helpdesk tasks, connecting to user machines to reproduce issues, transfer files and guide users via screen sharing. It suits both routine desktop support and incident troubleshooting.
Use it for server-side administration and diagnostics too: run commands, collect logs and perform maintenance on remote servers without travelling to data centres or customer sites.
Fits within these solutions
Delivery & deployment
Suitable environments
Fits organisations with dedicated IT support teams, small and medium-sized businesses, distributed or hybrid workforces, managed service providers and estates that mix Windows, macOS and Linux endpoints.
Benefits
Faster issue resolution
Reduce time to diagnose and fix problems by working directly on the remote machine.
Fewer on-site visits
Limit travel and on-site attendance by resolving issues remotely.
Support distributed workforce
Maintain productivity for home and hybrid users by providing immediate remote help.
Consistent administration
Apply fixes and commands consistently across servers and endpoints from the same interface.
Improved troubleshooting visibility
Gather logs, screen views and diagnostics to understand issues faster.
Scale support capacity
Enable small IT teams to support more endpoints without increasing headcount.
Capabilities
Remote desktop control
Cross-platform support
File transfer
Remote command execution
Screen sharing
System diagnostics
Applications
Remote helpdesk support
Provide first- and second-line support to users without travelling to their locations.
Server administration
Perform remote maintenance and troubleshooting on servers in data centres or cloud instances.
Hybrid workforce support
Support both office and home users with the same remote access tools and workflows.
MSP service delivery
Deliver remote support to customer sites and managed estates without travel.
Mixed OS management
Manage and troubleshoot environments that include Windows, macOS and Linux endpoints.
Ad-hoc troubleshooting
Respond to urgent incidents by connecting to affected machines to collect logs and apply fixes.
