Remote Access Plus

Remote desktop access and control for troubleshooting Windows, macOS and Linux devices.

Remote Access Plus: remote desktop control for Windows, macOS and Linux

Supporting a distributed or hybrid workforce means IT teams must reach a wide mix of endpoints quickly. Waiting for users to bring devices in or for engineers to travel eats time and slows incident resolution. Mixed OS estates increase that friction for small IT teams and MSPs.

Where Remote Access Plus is used

Technicians use Remote Access Plus for ad‑hoc support calls: remote screen share to see the user’s problem, transfer logs or fixes, and run remote commands to apply patches or configuration changes. It also suits scheduled maintenance tasks where remote diagnostics and command execution reduce onsite visits.

Suitable environments

Fits organisations with dedicated IT support or MSPs working across small to medium estates, and those with distributed or hybrid staff. Works where mixed Windows, macOS and Linux endpoints need occasional remote intervention rather than full outsourcing.

Features

Remote desktop control

Instantly access and control Windows, Mac, and Linux systems from anywhere.

Multi-user collaboration

Enables multiple technicians to work on a remote session simultaneously for faster troubleshooting.

File transfer

Securely transfer files between local and remote systems during an active session.

Voice, video, and text chat

Communicate with end users directly through built-in voice, video, and chat support.

Advanced remote tools

Access system manager tools such as Task Manager, Registry Editor, and Command Prompt without launching a full session.

Wake-on-LAN

Power on remote machines within the network even if they are switched off.

Session recording and auditing

Records remote sessions for compliance, auditing, and training purposes.

Role-based access control

Assigns permissions based on roles to ensure secure and organised remote support.

Resources

Datasheet

Manage Engine - Remote Access Plus - Datasheet

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Remote Access Plus