Remote Access and Support
Controlled remote access for authorised users, third parties and support staff.
Overview
Remote workers may be unable to reach needed systems, while support staff can struggle to assist devices at another location. Third-party access is often shared or informal, and remote sessions may leave limited records of who connected and what access was used. These issues often become clearer as hybrid working expands or unapproved tools appear.
Remote Access and Support brings remote user connectivity and technical support into a controlled approach. Authorised users can access required resources, and support personnel can establish sessions to assist users or administer devices. Defined authentication and access controls can limit access by user, role, device or support requirement, reducing separate and inconsistent methods.
What this solution helps you achieve
Controlled remote access
Authorised users and support staff connect remotely through defined authentication and access controls.
Remote support sessions
Support staff can remotely assist users or administer devices through established sessions.
Reviewable session activity
Remote connection and session activity is available for review and investigation.
Products for this solution
Explore options for this solution. The right choice depends on your environment, requirements and existing tools. We can help you assess which products fit and where they complement one another.
