Heimdal Remote Desktop
Remote access and control for authorised support and troubleshooting sessions.
For remote support across supported devices, with attended, unattended and no-agent connection options.
Provide controlled remote support across devices
Supporting devices remotely can require different connection methods, depending on whether a user is available and whether the target device has an installed agent. Support teams also need session access to be restricted and recorded.
Heimdal Remote Desktop provides attended and unattended remote sessions from the Heimdal dashboard. It supports connections to agent-managed devices and third-party devices without an agent, with authenticated access, encrypted sessions and an audit trail of remote activity.
Where Heimdal Remote Desktop is used
The product is suited to remote troubleshooting and support where administrators need to connect to end-user devices, either during an attended session or when no user is present. Dashboard-to-agent and dashboard-to-no-agent connections support different device circumstances, while real-time collaboration and resource sharing help support staff work with users during a session.
Fits within these solutions
Suitable environments
Heimdal Remote Desktop applies to remote support across Windows Server, Android, macOS and iOS devices. It supports both agent-based connections and connections to third-party devices without an agent, initiated from the Heimdal dashboard.
Benefits
Support Beyond Managed Devices
Support staff can connect to third-party devices without first installing an agent.
Support When Users Are Absent
Unattended sessions allow authorised administrators to access devices without an active user.
Restricted Session Access
Authentication helps limit remote session access to authorised administrators.
Recorded Session Activity
The session audit trail provides a record of remote access activity.
Capabilities
Dashboard Connections
Connect from the Heimdal dashboard to devices with an installed agent.
No-Agent Connections
Connect from the dashboard to third-party devices without an installed agent.
Flexible Session Types
Support attended and unattended remote sessions for different support circumstances.
Encrypted Sessions
Remote sessions use RSA 2048/4096 and AES-256 encryption.
Authorised Access
Authentication mechanisms restrict session access to authorised administrators.
Session Audit Trail
Records an audit trail of remote session activity.
Common Use Cases
End-User Troubleshooting
Connect with users remotely to investigate and resolve device issues.
Unattended Device Support
Access supported devices remotely when an end user is not available.
Third-Party Device Support
Provide remote support to third-party devices through dashboard-based no-agent connections.
Real-Time Collaboration
Share resources and collaborate with users during remote support sessions.
How we help
Armstrong can discuss remote support requirements, including the devices to be supported and the need for attended, unattended or no-agent sessions. This helps customers assess whether Heimdal Remote Desktop is suitable for their remote access and troubleshooting needs.
