Streamlining User Management and Reporting Across a Large NHS Environment
Simplifying complex, multi-step processes through automation, self-service, and centralised reporting across a 9,000-user environment.
Healthcare sector (NHS). Client details have been anonymised, but the scenario reflects a real engagement.
Snapshot
- Industry: Healthcare (NHS)
- Organisation size: Approximately 9,000 users
- Environment: Active Directory and Microsoft 365
- Challenge: Manual, multi-step user management processes and limited reporting
- Solution: Automated provisioning, lifecycle management, self-service, and scheduled reporting using Adaxes
- Outcome: Faster operations, reduced manual effort, and improved visibility
The Situation
The organisation was managing a large user base using processes that required multiple manual steps to complete routine tasks.
User provisioning, changes, and deprovisioning were time-consuming, and reporting requirements were handled separately, often requiring additional effort from the IT team.
As the environment grew, these inefficiencies became increasingly difficult to manage.
The Challenge
- Manual, repetitive processes for user provisioning and changes
- Inefficient workflows requiring multiple steps to complete tasks
- Difficulty handling bulk user operations at scale
- Limited automation across the user lifecycle
- Separate and time-consuming reporting processes
- High dependency on helpdesk effort
Why Change Was Needed
Manual processes were not sustainable at this scale and were slowing down day-to-day operations.
The organisation needed to simplify workflows, reduce the number of steps required for common tasks, and introduce automation to improve both speed and consistency.
Improving visibility through more efficient reporting was also a key requirement.
The Approach
Armstrong worked with the organisation to design a structured identity management model focused on simplifying operations while introducing automation and reporting capabilities.
- Designing workflows for both individual and bulk user provisioning
- Streamlining joiner, mover, and leaver processes
- Introducing self-service capabilities for end users
- Implementing automated and scheduled reporting
The focus was on reducing complexity while maintaining control and consistency.
The Engagement
Armstrong worked with the organisation to replace multi-step, manual processes with a streamlined, workflow-driven approach to user management.
The engagement focused on simplifying how tasks were performed by the helpdesk, combining multiple actions into single workflows and introducing automation wherever possible.
This provided a more efficient operating model, allowing the organisation to manage a large user base with greater speed and consistency.
The Solution
A comprehensive identity management solution was implemented using Adaxes, bringing together provisioning, lifecycle management, and reporting within a single platform.
- User provisioning for both individual and bulk operations
- Simplified workflows for user changes and deprovisioning
- Self-service password reset functionality
- Automated workflows combining multiple tasks into single actions
- Scheduled report generation and email delivery
- Centralised platform for all user management activities
What This Replaced
- Multi-step manual processes for user management
- Time-consuming bulk operations
- Separate, manual reporting processes
- High reliance on helpdesk for routine tasks
How It Works in Practice
User management is now streamlined, with automation handling many of the steps that were previously manual.
- Helpdesk staff perform complex actions through simplified workflows
- Bulk user operations are completed quickly and consistently
- Password resets are handled by users via self-service
- Reports are generated automatically and delivered via email
- Routine tasks are standardised and require minimal manual input
The Outcome
The organisation moved from a manual, fragmented approach to a more efficient and structured model for managing users and reporting.
- Faster provisioning and user management processes
- Reduced manual effort for helpdesk staff
- Improved accuracy and consistency
- Automated reporting providing better visibility
- Enhanced user experience through self-service
- A scalable solution suited to a large user base
Key Takeaways
- Automation simplifies complex administrative processes
- Bulk operations are essential in large environments
- Combining tasks into workflows improves efficiency
- Automated reporting improves visibility without additional effort
- Self-service reduces pressure on helpdesk teams
