Self-Service & Delegation
Let users and authorised delegates complete defined identity tasks through set routes.
Overview
Password resets, account unlocks and access requests can create avoidable service desk work. As organisations grow, central administrators may also be asked to make routine changes that managers or designated staff could handle, while email and phone requests leave inconsistent routes and limited records.
Self-Service & Delegation establishes defined routes for approved self-service tasks and assigns delegates only the tasks they need. Approval requirements can be applied when a decision is required, and records identify the person making a delegated change and the affected account. This reduces routine service desk handling and reliance on broad administrator permissions.
What this solution helps you achieve
Prompt identity self-service
Users and authorised delegates complete defined identity tasks without routine administrator involvement.
Controlled delegated administration
Delegates complete assigned tasks without unrestricted administrative access.
Reduce password resets
Lower helpdesk password reset and account unlock ticket volume.
Traceable access changes
Records show significant identity and access changes and their reasons.
Products for this solution
Explore options for this solution. The right choice depends on your environment, requirements and existing tools. We can help you assess which products fit and where they complement one another.
