Self-Service & Delegation
Define owners, approval paths and acceptance criteria for delegated identity self-service.
Overview
Delegated self-service and identity lifecycle actions are often run without assigned owners, clear decision rights or agreed acceptance criteria. Informal approval paths and undefined audit expectations make verification difficult and increase the risk of inconsistent access and compliance findings.
Self-Service & Delegation assigns owners, defines decision rights and formalises approval paths, and sets acceptance and audit criteria so delegated tasks are accountable and outcomes measurable. The scope is limited to governance for delegated and self-service identity tasks and excludes operational runbooks, routine service activities, project delivery and domains outside this remit.
What this solution helps you achieve
Automate identity lifecycle
Handle joiners, movers and leavers consistently and securely through automated identity workflows.
Eliminate manual identity admin
Remove repetitive, error-prone identity tasks from IT teams and service desks.
Prove access compliance
Demonstrate who has access to what, why they have it, and who approved it — at any point in time.
Delegate governance safely
Enable managers and data owners to participate in access decisions without increasing risk.
Reduce admin effort
Cut the time and effort required to manage permissions across directories and systems.
Reduce password resets
Lower helpdesk password reset and account unlock ticket volume.
Primary technologies
These are the primary technologies we use to deliver this solution.
Each plays a defined role in addressing the core requirements and ensuring the solution works effectively in practice.
Also applicable in some environments
These technologies are not core to how we typically deliver this solution, but may be used in specific scenarios, environments, or where existing platforms and requirements need to be accommodated.
