ADSelfService Plus
Enables directory users to reset passwords, unlock accounts and update AD attributes.
"Reduces password-related support workload by allowing users to manage their own access securely through self-service and multi-factor authentication."
Self-service password reset, account unlock and AD attribute self-care with ADSelfService Plus
Password resets and account lockouts account for a large slice of routine support effort in organisations that use Active Directory. Frequent resets slow users and create recurring work for support teams, especially where staff are remote or distributed.
ADSelfService Plus gives users a way to self-recover access, update a limited set of AD attributes and use MFA when required for verification. That reduces repetitive helpdesk load and returns control of simple identity tasks to local teams while keeping changes governed by directory policies.
For regulated or compliance-focused organisations ADSelfService Plus can reduce operational friction around access while preserving audit trails and configurable verification methods.
Where ADSelfService Plus is used
Organisations install ADSelfService Plus to cut password-reset demand by letting employees confirm identity via email, SMS or security questions and reset AD passwords themselves. This is common where the helpdesk is oversubscribed and response time matters.
Hybrid estates use the product to provide a single user-facing recovery portal that works with on-prem AD and synchronised Azure AD / Microsoft 365 accounts, reducing confusion for users who access both cloud and local resources.
Regulated teams often enable MFA and detailed logging so password self-service fits existing controls and evidence requirements without expanding operational support.
Suitable environments
Best fit is organisations using Microsoft Active Directory, including those with hybrid AD and Azure AD / Microsoft 365 mixes. It suits mid-market and larger businesses with central directories and significant password-reset volumes.
It is useful where workforces are distributed or remote and where compliance or audit visibility is required. If an estate has low directory complexity and few remote users, simpler controls may be sufficient.
Benefits
Reduce help desk workload
Cuts password-related support calls by allowing users to reset passwords and unlock accounts on their own.
Improve user productivity
Enables users to regain access quickly without waiting for support, reducing downtime and disruption.
Support remote and hybrid users
Provides secure password self-service from login screens, browsers and mobile devices wherever users are working.
Strengthen identity security
Combines self-service password management with MFA, conditional access and password policy controls to reduce identity risk.
Improve password hygiene
Encourages stronger credentials through policy enforcement, expiry reminders and synchronised password management.
Simplify access to applications
Provides single sign-on to supported applications, reducing password fatigue and improving the user experience.
Support compliance and accountability
Captures self-service actions in audit logs and reports to help organisations monitor usage and support compliance requirements.
