Self-Service Password Reset
Let users securely reset passwords or unlock eligible accounts themselves.
Overview
Frequent password reset and account unlock requests consume helpdesk time and leave users unable to work while they wait. The problem becomes more visible when request volumes are high, users need access outside normal helpdesk availability, or manual caller verification is inconsistent.
Self-Service Password Reset lets users reset passwords or unlock eligible accounts through a verified self-service process. Defined password and account policies are applied to these actions, and changes are recorded for operational review. This reduces routine credential recovery tickets, manual verification and repeated administrative effort, while keeping the scope focused on password reset and account unlock.
What this solution helps you achieve
Prompt identity self-service
Users and authorised delegates complete defined identity tasks without routine administrator involvement.
Consistent authentication requirements
Authentication requirements are applied consistently where intended.
Reduce password resets
Lower helpdesk password reset and account unlock ticket volume.
Traceable recovery activity
Reset and unlock actions are recorded for operational review.
Products for this solution
Explore options for this solution. The right choice depends on your environment, requirements and existing tools. We can help you assess which products fit and where they complement one another.
