Self-Service Password Reset
Let users securely reset or unlock accounts to reduce helpdesk calls.
Overview
Password resets and locked accounts generate frequent helpdesk requests and delay user productivity. Without a controlled self-service option, organisations face inconsistent verification, limited auditability and unnecessary manual intervention.
Self-Service Password Reset defines reset and unlock workflows integrated with central authentication directories, enforces configurable verification and policy checks, and records logs and reports for measurable control and oversight. Its scope is limited to self-service reset and unlock processes, user verification, directory integration, logging, reporting and policy enforcement; it excludes initial account provisioning, full identity lifecycle management and privileged account governance.
What this solution helps you achieve
Secure authentication without friction
Improve authentication security while keeping access friction low for end users.
Scale IAM without headcount
Support organisational growth and change without increasing identity management overhead.
Reduce password resets
Lower helpdesk password reset and account unlock ticket volume.
Reduce admin effort
Cut the time and effort required to manage permissions across directories and systems.
Primary technologies
These are the primary technologies we use to deliver this solution.
Each plays a defined role in addressing the core requirements and ensuring the solution works effectively in practice.
Also applicable in some environments
These technologies are not core to how we typically deliver this solution, but may be used in specific scenarios, environments, or where existing platforms and requirements need to be accommodated.
