Customer Identity & Access Management
Manage customer registration, authentication and access across digital services.
Overview
Separate registration and sign-in journeys can leave customers with duplicate accounts and conflicting identity records. Account recovery may create unnecessary frustration and support demand, while authentication decisions can differ between services. These issues often become more apparent when a new portal is introduced or digital services expand.
Customer Identity & Access Management brings registration, sign-in and recovery journeys into a coherent approach for customer-facing services. Customer identity records can remain accurate as accounts are created, changed and closed, while authentication reflects the requested service or action. It reduces reliance on separate sign-in approaches, repeated registration and manual handling of routine recovery requests.
What this solution helps you achieve
Secure authentication without friction
Improve authentication security while keeping access friction low for end users.
Maintain appropriate permissions
Keep access permissions appropriate to users' roles and responsibilities.
Reduce password resets
Lower helpdesk password reset and account unlock ticket volume.
Centralised application sign-in
Users access connected applications through one consistent sign-in experience.