Email Continuity Service
Queues and forwards email during mail server or cloud service outages.
"Ensures uninterrupted access to email during outages, helping organisations maintain communication and minimise disruption."
Email Continuity Service — keeps mail flowing during server or service outages
Mail server or cloud mail outages create delivery gaps and operational friction. Customer-facing teams can miss orders or enquiries, and local mail queues are hard to manage during maintenance or migrations.
Email Continuity Service accepts and stores inbound mail while the primary server or cloud mail service is unavailable, then relays messages when delivery resumes. It reduces the operational impact of outages across hybrid estates and removes the need for ad-hoc local queueing.
Where Email Continuity Service is used
Keep mail available during Exchange Online incidents or cloud provider interruptions so customer-facing staff keep receiving inbound messages without manual intervention.
Cover on-prem Exchange outages, planned maintenance and migration windows in hybrid estates by spooling inbound mail and forwarding it automatically when your mail system is restored.
Fits within these solutions
Suitable environments
Best suited to organisations using cloud-hosted email or hybrid Exchange setups, especially small and medium-sized businesses with distributed workforces or customer-facing operations. It fits estates where uninterrupted inbound mail is important and where local queueing is undesirable.
Benefits
Maintain email availability
Ensures users can continue sending and receiving emails during outages.
Reduce business disruption
Minimises the impact of email downtime on operations.
Support business continuity
Maintains communication channels even when primary systems fail.
Prevent email loss
Ensures emails are queued and delivered once systems are restored.
Improve operational resilience
Adds a failover layer to protect against outages and disruptions.
Simplify outage management
Automatically handles failover and recovery processes.
Protect user productivity
Allows employees to continue working without interruption.
Capabilities
Email continuity access
Automatic failover
Send and receive emails during outages
Email spooling
Seamless synchronisation
Cloud-based service
Centralised management
Outage monitoring
Applications
Maintain email during outages
Used to ensure email access when primary systems are unavailable.
Ensure continuous business communications
Keeps communication channels open during service disruptions.
Protect against email downtime
Provides failover capabilities to avoid disruption caused by outages.
Support disaster recovery strategies
Acts as a fallback communication platform during incidents.
Maintain user productivity
Allows users to continue working without waiting for systems to recover.
Reduce operational risk
Minimises the impact of service disruptions on business operations.
