Email Continuity Service
Maintains access to stored email when an email server failure disrupts normal service.
Relevant for email server environments that need continued access to messages during failures.
Keep stored email accessible during server failures
An email server failure can interrupt normal access to messages, making it harder to find correspondence that has already been delivered. During an outage, users still need a practical way to review stored email traffic.
Email Continuity Service automatically synchronises and stores mail traffic, activating within seconds of an email server failure. Saved messages remain accessible and searchable through alternative access methods, including webmail, POP3 and an Outlook plugin.
Where Email Continuity Service is used
The service is suited to email server environments where users need access to saved correspondence during a server failure. It supports reviewing previously delivered emails, searching stored messages and using webmail, POP3 or Outlook-based access while normal email service is disrupted.
Fits within these solutions
Suitable environments
Email Continuity Service applies to email server environments that require continued access to email during server failures. Its scope is the synchronisation and storage of mail traffic, with alternative access to saved messages rather than routine email administration or long-term archiving.
Benefits
Continued Message Access
Stored emails remain accessible while an email server failure disrupts normal service.
Faster Message Retrieval
Search helps users locate saved emails without manually reviewing stored traffic.
Alternative Email Access
Webmailer, POP3 and Outlook plugin access provide options for reaching saved messages.
Capabilities
Automatic Failure Activation
The service activates automatically within seconds of an email server failure.
Mail Data Synchronisation
Email data is synchronised automatically to maintain a stored message record.
Mail Traffic Storage
The service stores mail traffic for access during email server failures.
Webmailer Access
Saved emails remain available through a webmailer.
Saved Email Search
Users can search saved emails to find stored messages.
Outlook Plugin Access
Saved emails can be accessed through an Outlook plugin.
Common Use Cases
Server Failure Access
Access saved email when an email server failure interrupts normal email service.
Delivered Email Review
Review emails that have already been delivered from the stored mail traffic.
Stored Message Search
Search saved messages when users need to find particular email correspondence.
