Email Continuity Service
Queues and forwards email during mail server or cloud service outages.
Email Continuity Service — keeps mail flowing during server or service outages
Mail server or cloud mail outages create delivery gaps and operational friction. Customer-facing teams can miss orders or enquiries, and local mail queues are hard to manage during maintenance or migrations.
Email Continuity Service accepts and stores inbound mail while the primary server or cloud mail service is unavailable, then relays messages when delivery resumes. It reduces the operational impact of outages across hybrid estates and removes the need for ad-hoc local queueing.
Where Email Continuity Service is used
Keep mail available during Exchange Online incidents or cloud provider interruptions so customer-facing staff keep receiving inbound messages without manual intervention.
Cover on-prem Exchange outages, planned maintenance and migration windows in hybrid estates by spooling inbound mail and forwarding it automatically when your mail system is restored.
Suitable environments
Best suited to organisations using cloud-hosted email or hybrid Exchange setups, especially small and medium-sized businesses with distributed workforces or customer-facing operations. It fits estates where uninterrupted inbound mail is important and where local queueing is undesirable.
