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Active Directory Self Service

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Every day help desk and IT employees waste time addressing minor issues that can be handled by regular users on their own.  Each password reset, user info update, group membership change requires skilled staff, while users could execute these tasks on their own quickly and easily.  Providing Active Directory self-service for users saves valuable human resources and streamlines directory information updating.

With Adaxes Active Directory Web Interface users can carry out Active Directory self-service tasks from any location via a standard web browser.  No deployment is required for users, they just need a link to the Web Interface to start working with their own data in Active Directory.  You can configure the Self-Service Web Interface to display only the information that users need to see, customise the form used to edit their personal information, define what operations users can perform by themselves, customise the Active Directory search capabilities, and much more.

Active Directory Self-Service: Personal Info Update

Users often employ Active Directory as a corporate white pages service to retrieve information about their co-workers.  In addition to that, Active Directory information, such as department, city, office, is used by Exchange to generate address lists, by HR systems to update employees' benefit and payroll data, etc.  If this information is incorrect, it can lead to disorder and support calls thus reducing efficiency of the whole organisation.  So accuracy and timely update of Active Directory information is highly important.

To improve the quality of the information stored in Active Directory and reduce the costs related to unnecessary waste of IT staff time, users should be given the possibility to update their personal information by themselves.  This can be easily achieved with the help of the web-based Self-Service interface provided by Softerra Adaxes.

Adaxes provides powerful means to ensure that the data entered by users is complete and corresponds to the established standards.  It is possible to make certain fields required, specify allowed values for some user properties, define how data must be formatted, control what fields are available for users to update, etc.

Active Directory Self-Service: Password Change

Due to security issues users are required to change their passwords periodically.  However, in modern conditions users often access corporate services from remote locations or mobile devices and have no possibility to change their passwords when it is necessary.  This can cause employee down time and loss of productivity.  To avoid this, it is essential to enable users to change their passwords via a web-based interface.

Active Directory Self-Service: Employee Search

Adaxes Web Interface for Self-Service provides a powerful, yet simple and easy-to-use search feature that lets users quickly find out necessary information about their colleagues, managers, partners, customers, etc

Active Directory: Self-Service Group Management

Empowering regular users to manage their own distribution lists can significantly cut down the time spent to provide employees access to necessary resources, reduce organisational Help Desk costs, and as a result, make the organisation more productive.

Using Adaxes Web Interface, users can add or remove themselves from distribution lists or even security groups, provided they have appropriate permissions.  To keep these activities under control, their execution can be permitted only after an approval from a responsible person is obtained.  If an operation requires an approval, Adaxes automatically suspends it until it is approved or denied by an authorized approver.

Active Directory Self-Service: Self Password Reset

Users forget their passwords all the time.  This causes a lot of support calls, hampers the productivity of IT department, and results in additional increases to the IT costs.  The Active Directory Self-Service Password Reset feature of Adaxes gives users the ability to securely reset thier forgotten passwords by themselves, without any assistance from administrators and the Help Desk.

Users can access the Password Self-Service feature right from the Windows logon screen, from the logon page of Adaxes Web Interface, or you can integrate the feature into your own web sites and applications provided they use Active Directory for authentication.

Active Directory self-service allows you to reduce costs and avoid wasting your time by making your organisation more efficient and agile.  Giving users the possibility to change passwords, update personal information, search Active Directory, and manage own group membership increases the productivity of the whole organisation and self-sufficiency of ordinary users.

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See Also

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This 2-day Adaxes course takes a comprehensive look at the basics of getting up to speed understanding and configuring Adaxes for your business and getting the best value from the tool.